Companies in banking and financial industry are facing challenges in customer retention, reducing operational costs and at the same time providing quality services. All of these are further compounded by the demands of greater regulations. While online banking makes self-service easier, but it may also lead to customer frustration if they can’t get the assistance when escalation is needed especially in situation where they are requested to provide repeated information.

Having a vast amount of experiences in banking solutions, we will be able to help you to design, create and deploy a suite of applications with high levels of security, optimized resource leverage and effective information distribution.

• Unified Communication
• Collaboration
• Omni Channel Customer Experience
• Mobile Solution
• Inbound Sales & E-Commerce
• Outbound Sales & Marketing
• Customer Service & Support
• Payment & Collection
• Proactive Web Engagement
• Self-Service
• Workforce Optimization to Improve Operation Efficiency
• Performance Management
• Analytics

Client References